Fully Certified

Here at The Carole Group, we like to think that our standards are the highest they can be. To prove this we strike every day to conform to the latest best practice, our benchmarks, much like others in the world, are prescribed by International Organisation for Standardisation or the ISO for short.

Operations Director, Lynn Soane, oversees all of the testing and implementation of standards and likes to make sure we're always ship shape and ready for audit.  Having implemented many and obtained ISO 14001:2004 The Carole Group can be trusted to ensure that all of our processes live up to the stringent rules prescribed under ISO rules.

Our bespoke internal software allows us to maintain transparency throughout all of our transactions, whether that is internal or to you, the customer, we like to make sure you're aware of all goings on with your order.

When sourcing products we aim to use our trusted supply partners, those who we have had relationships for over 20 years. These partners maintain the standards that are expected when importing goods and toys for use in the United kingdom.

Over 35 Years In the Business

The Carole Group is an owner operated business based in Wokingham, Berkshire. 

The company, started in 1979, by David Gold is still proudly run as it was then, with some technological advancements of course! 

A family ethos is at the heart of all we do at Carole Group. We've even managed to maintain and increase our operations with some of the first accounts ever opened. 

The time and experience that we have as a collective team far outweighs is where we feel we really add value to your gift or promotional requirements.

Complimentary Design Consultancy

Hidden in the depths of our Wokingham offices is our design team. Bolstered with recent additions of a photographer and imaginative illustrator, there has been a surge in creativity of late. 

Not only do we offer proofing services but full blown design consultancy. If you've got an idea or a design brief then we'd love to see it. With the internal product knowledge, the experience with print and our unique view of what is selling and to who, we're uniquely placed to advise on what you should be using in your campaigns. 

Our speculative visuals have been winning accounts for years and turning new customers on to the idea of new product ideas, not just 'same again please'. 

On-Site Print Facility

Whilst we have seen a migration to digital print in the past few years, you still can't beat getting your hands messy, mixing inks, matching a Pantone and getting your sleeves rolled up to do a bit of screen printing.

Which is why we've got a whole production floor of specialist machinery to do just that. Our production team have experience printing most requests, nothing is out of the question, unless it's impossible, even then, we'll give it a go! 

At our disposal we've got the following methods of branding;

  • Engraving
  • Embossing
  • Pad Printing
  • Screen Printing
  • Sublimation
  • Transfer Printing
  • Digital Print
  • Vinyl Stickers

The Complete Solution

From the moment you pick up the phone or send us an E-Mail our highly qualified team and custom built systems are ready to make sure every part of your enquiry is handled correctly and efficiently.

Here at Carole Group we strive to make the process as simple as possible, giving you the customer the information you require, when you need it. We're about more than giving you the cheapest price as we believe the service we offer is second to none.

Whilst mistakes do happen, we have a Quality Control System which allows them to be corrected and the issues to be logged, not to be repeated again. 

Bespoke & Off The Shelf Offering

We believe one of our main strengths is that we hold stock of our key lines here in the UK. We keep our best sellers close to hand so that we are always able to service you, the customer, with what you want, when you want it. 

We also have warehouses and Partners in Mainland Europe. This allows us to hold a far greater range whilst maintaining flexibility and the ability to react to customers' demands. As a company we have over 9000 products on offer in a variety of colours and what seems like infinite possibilities when it comes to branding options.  

Over the last 35 years we have developed relationships with some of the worlds leading manufacturers and are always looking for those who are breaking the mould or doing their bit to make our products that little more exciting. Here at the Carole Group we can always offer you, the customer, more. 

Thousands of Products Available

When you're looking for that product. The one that will set you apart from the crowd, the one that will make your customer reach into their pocket and part with their cash then we truly believe we've got you covered. 

9000 products and strong links with manufacturers in the Far East put us in a position where no request is too out there, forget scratching your head and call a member of our sales team now! 

Dedicated Account Managers

Every single one of our customers, no matter how big or small, is allocated a dedicated account manager. Your account manager has total responsibility for not only your orders arriving when we say they will, but the entire relationship you have with the Carole Group. 

Each Account manager goes through stringent training and is uniquely placed to advise on our extensive product range and the services that we provide. We aim to make your account manager a friendly port of call at the end of a phone line, not an anonymous voice or automated e-mail. 

We will make sure that you're occasionally visited and there are regular internal reviews that are completed to make sure all of our account managers are on the ball! 

Sourcing Specialists

Given the years and years of experience filling Containers bound for the UK with fun and exciting products to thrill and excite customers of all kinds The Carole Group is uniquely placed to help take your rough ideas and turn them into products, fully packaged and ready for retail.

Excellent Customer Service

We pride ourselves here at The Carole Group in the fact that our small but perfectly formed team is able to react to all requests in a clear, concise and correct manner. No request to big and no problem too small. Each of our Order Administrators has the tools at their disposal to track, trace and scrutinise your quotes and orders within seconds of your request.

Whilst we do try to head off any problems that we can foresee, there are always issues that are un-avoidable. We are happy to say that we aim to resolve all disputes in a timely manner whilst holding to account all of the stakeholders in the project.